FAQ

Q.how do i register?

A.

  • Click on 'LOG IN' in the menu bar
  • Click on 'NEW ACCOUNT? Validate your account and create your login'
  • Enter your 7 digit Account Number (No double 0 at the end) and Postal Code
  • Click 'Validate'
  • Enter your Email Address
  • Create and enter your password (8 characters minimum: Must include at least one UPPERCASE letter one number and one special character)
  • Confirm Password and click 'Register'
  • Check your inbox for Confirmation email. If email is not showing in your inbox, check the junk/spam folder
  • Click on link
  • Your New Mysafilo Account Registration is now complete. Click on 'Login' to access the site

Q.how do i login?

A.

  • Click on 'LOG IN' in the menu bar
  • For Primary Account Users: Enter your Safilo Account Number
  • Secondary Account Users: Enter your Email Address
  • Enter your Password
  • Click 'Log In' button

Q.how do i place an order?

A.

  • Add frames to the cart using the 'Add to Cart' button
  • Click on the Shopping Cart icon in the menu bar at the top
  • Click on the 'Checkout >>>' button
  • Select Shipping Method (required)
  • Enter Name of Buyer (required)
  • Enter Purchase Order Number or Order Reference (optional)
  • Click 'place order' button
  • You will receive an email order receipt in your inbox. If you don't see the email address in your inbox, check your junk/spam email folders

Q.how do i track an order?

A.

  • Click on 'Account' in the menu bar and select 'Order History/Returns'
  • Click on the respective order to see the shipment status/tracking info of each individual frame on the order

Q.how do i return an order?

A.

  • Click on 'Account' in the menu bar and select 'Order History/Returns'
  • Click on the arrow to the left of the order number to view the order detail
  • Click on 'Return Frame' next to the frame you would like to return
  • Select Return Type
  • Click on the Shopping Cart icon in the menu bar at the top
  • Click on the 'Return To Checkout >>>' button
  • Click on 'Place Order' or 'Submit RMA' button
  • You will receive the return receipt email from '[email protected]' with optional attached prepaid UPS shipping label. If you do not see the email in your inbox, check your junk/spam folder
  • Using the UPS label is optional. If you choose to use the label, a one-time $11.20 shipping label charge will be deducted from your return credit. If you do not use the label, no shipping label charge will be deducted
  • Print the return receipt email and label (if you are using the label)
  • Include the printed return receipt email in the box with the returning frames and attach a shipping label to the outside of the box
  • Note that for standard commercial returns, your sales rep must approve and issue a return authorization
  • Ship box to:
    SAFILO RETURNS - DOCK 60
    22905 E 19TH AVE, UNIT 120
    AURORA CO 80019

Q.how do i reset my password?

A.

  • Click on 'Log In' in the menu bar
  • Click on 'Forgot Password?' link
  • For Primary Account Users: Enter your Safilo Account Number
  • For Secondary Account Users: Enter your Email Address
  • Click 'Submit' button
  • Check your inbox for Password Reset email. If email is not showing in your inbox, check the junk/spam folder
  • Click 'Link' in email
  • Enter new password and confirm password
  • Click 'Reset Password' link
  • Login with new password

'Daily Cart' mode is INACTIVE. You can enable 'Daily Cart' mode on your account profile page.)

'Daily Cart' mode is active. Your cart will automatically be submitted at 2pm EST, at which time it might be momentarily unavailable. You can disable 'Daily Cart' mode on your account profile page.)